Packages are generally dispatched within 2 days after receipt of payment and are shipped via Deutsche Post in the European Union and Canada Post to the rest of the world.
Shipping fees include handling and packing fees as well as postage costs. Handling fees and shipping fees are fixed and run at USD 8.40 for orders up to USD 75.-. Orders above USD 75.- are eligible for free standard shipping. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Should you decide that Pinhead is not for you and would like a refund, you have 30 days from the date of purchase to return your items for a full refund. Proof of purchase is required. These same rules apply if the Pinhead product was purchased as a gift.