Expédition

  • Packages are generally shipped within 2 business days of receipt of payment.

  • We ship via Swiss Post in Europe and Canada Post to the rest of the world.

  • Shipping includes a nominal packing and handling fee as well as postage costs. Handling fees are fixed.

  • Orders above USD $100 receive free standard shipping (no tracking provided).

  • We recommend grouping items in one order as we cannot group orders placed separately.

  • Packages are sent at your own risk; however, we package all items with care.

  • Please note that customers are responsible for customs and duties if applicable.

Warranty Information

Pinhead does not sell on Amazon, nor do we refund or exchange purchases made there. Please return via Amazon.

Note que la garantie et la politique de retour du vendeur Amazon peuvent être différentes des nôtres.

Les vendeurs d’Amazon ne sont ni affiliés ni autorisés par Pinhead.

Return Material Authorization Form

Les produits Pinhead sont garantis contre tout défaut de matériel ou de fabrication dans le cadre d'une utilisation normale. Pinhead remplacera gratuitement tout article défectueux pendant toute la durée de vie de l'acheteur initial. Cette garantie ne s'applique pas aux dommages résultant d'une mauvaise utilisation, d'une négligence, d'un accident ou d'un mauvais entretien. Les dommages accessoires ou indirects sont spécifiquement exclus par cette garantie.

Retours et remboursements

If you decide Pinhead doesn't work for you or your bike, you have 30 days from the date of purchase to return your items to the point of purchase for a full refund. Proof of purchase is required, even if the product was a gift.

Pour les achats effectués sur notre boutique en ligne :

  • Customers are responsible for return postage.
  • We will notify you once your return is received and inspected.
  • We will process your refund, if approved, to the credit card or original payment method.

Exchanges

We will replace defective or damaged products free of charge. To initiate an exchange, please complete the Exchange Authorization form. Further instructions will be sent to you upon completion of the form.

Shipping Returns

To return your product purchased in the online store, please complete a Return Authorization form. Further instructions will be sent to you upon completion of the form. You are responsible for return shipping costs and they are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Si tu renvoies des articles plus coûteux, tu peux envisager d'utiliser un service d'expédition avec suivi ou d'acheter une assurance d'expédition. Nous ne pouvons pas garantir que nous recevrons ton article retourné.

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